More ways to pay at councilBy Jon Nurse
January 07, 2013
Residents now have more options of how to pay the borough council, but the cashiers’ desk at Shute End has closed.
Graham Ebers, Wokingham Borough Council strategic director for resources, said: “As part of our commitment to improving customer choice around payment options, we have brought in a number of new channels, which should avoid the need for our residents to travel in to our Shute End offices to make a payment.
“However, with the benefit of these changes, we’ve taken the decision to close the cashiers’ walk-in service at Shute End.
“We appreciate that some of our residents may find this change a bit daunting to begin with, however we hope that with the provision of many alternative payment opportunities they will soon find a different method that suits them.”
Key fobs and barcodes have been introduced to ease the process of regular instalment payments such as council tax, housing rents, corporate sundry debts and benefit overpayments.
Payments can be made at any post office or at one of the 28 Payzone points in the borough or others across the country. The Payzone points are listed on the council’s website at www.wokingham.gov.uk/counciltax/ctax/payment.
For people using self-service options, the council provides payments via its website, an automated phone payment line, a self-service kiosk in the Shute End offices, or information kiosks in Woodley Library, Lower Earley Library and the Shute End civic offices.
Wokingham Direct, the council’s customer service centre, can provide help to people who need more support and its staff can now take payments for most services over the phone on (0118) 974 6000.