Flooding advice issued by Thames WaterBy Becky Barnes
December 30, 2012
People affected by flooding and draining problems are being offered advice of who to contact by Thames Water.
The water company has reported a high volume of calls due to the recent heavy rain and has released instructions to help manage requests.
Natalie Beckerman, the company's customer service director, said: “We are currently receiving a lot of reports from our customers about flooding and drainage problems caused by heavy recent rainfall overwhelming rivers and streams, and in turn our sewerage system in some areas.
“While our 109,000km network of sewers across London and the Thames Valley is operating largely as it should, it is struggling with the sheer volume of water going through it after one of the wettest years on record, where for December alone we are set to receive up to 200% of the average rainfall for the month.
“Ground, which is already sodden following our wettest-ever summer, is like a soaked sponge, so flood water is running across the surface and into our sewers, which are designed to take wastewater from homes and businesses, not rivers too.
“While the volume of calls we are getting from customers means our response times are likely to be slower than normal, we are trying our best to prioritise people most in need of help. We sympathise deeply with people affected by flooding, and we are doing everything we can to help where possible.”
Who to contact for assistance:
If roadside gullies are blocked and water cannot enter them, contact your council.
For river flooding contact the Environment Agency on their 24-hour Floodline 0845 988 118.
If a property is in danger of flooding contact the local council for sand bags.