Council’s customer ‘care’ centre to cost £2 million
January 30, 2008
A £2 million customer service centre to become taxpayers’ first port of call will not be modelled on the reviled call centre, Wokingham Borough Council has pledged.
And it has been revealed the proposed major overhaul of how the council’s hundreds of services are accessed would result in redundancies, if the council’s executive committee decides to push the plan forward.
Under the scheme residents and other service users wanting information would have to telephone “front line customer service staff”, who would have “solutions” to frequently asked questions.
More in this week's Wokingham Times.
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