Big thumbs up for Bracknell Forest Homes after promises achievedBy Becky Barnes
February 20, 2013
Tenants have given a housing association a huge thumbs-up after it fulfilled every promise made to them when it took over the council’s housing stock.
At Bracknell Forest Homes’ (BFH) fifth anniversary at its Western Road office on Monday, it celebrated a 16 per cent increase in customer satisfaction – from 75 per cent in 2008 to 91 per cent now.
Caroline Titley, Bracknell Forest Homes chief executive, said: “We are pleased to have made all the improvements for customers to their homes and neighbourhoods, and met all of the promises and commitments made at the time of the housing transfer.
“Our involved customers, staff and board have worked very hard to ensure the housing transfer has been a success and to repay the faith that tenants and leaseholders put in the housing association by voting in favour of it back in 2007.
“We delivered all the five year promises ahead of schedule and budget so customers have seen a range of improvements to their homes to make them more modern, warm and secure.”
Improvements include 3,740 new kitchens, 4,099 new bathrooms, 3,375 heating systems, and 1,558 windows installed to make homes more comfortable and energy efficient, while around 240 blocks of flats have been decorated, and 79 blocks have secure door entry systems.
More than 160 parking spaces have been created to help relieve some of the parking problems on estates, and more than half a million bulbs have been planted to brighten areas.
Mayor of Bracknell Forest Councillor Jennie McCracken joined around 100 staff, tenants, leaseholders and stakeholders at the party and cut the cake with the chief executive.
Cllr McCracken said: “From the transfer of our remaining housing stock to the present day, the partnership between us has been a truly remarkable success story bringing as it has continuing benefit to residents of Bracknell Forest.
“I wish them continuing success for the future.”
BFH has also invested in community projects, including giving residents improved confidence to get into employment, activities for 150 young families in the holidays, and opportunities for older residents to keep fit and learn IT skills.
Tenant Marcella Begbie, from Binfield, said: “We’re thrilled to bits with the major works and what’s been done for customers over the past five years.”
Caroline added Bracknell Forest Homes were not complacent.
She said: “The association is now entering a new and exciting phase. During 2013 we will be on site with a number of developments to provide homes for rent and shared ownership. We are also doing everything we can to ensure our customers are given information and advice about the welfare benefits cuts which may affect them.
“We will work in partnership with our customers and other agencies to continue transform lives, homes and communities.”