Eptica software is the cat’s whiskersBy David Millward
August 24, 2011
A leading animal welfare charity has been able to slash the time it takes to respond to emergency reports, thanks to a Reading-based software company.
Eptica, in Green Park, has supplied the RSPCA (Royal Society for the Prevention of Cruelty to Animals) with technology which means reports of animal cruelty can be handled within minutes rather than days.
Routine inquiries are also dealt with more quickly thanks to software which can locate answers to commonly asked questions.
Veronica Morrison, information and advice manager at the RSPCA, said: “Over the last few years we’ve seen a massive growth in the number of people contacting us online.
“Eptica’s technology allows us to investigate and process all the cases reported on our website, quickly and efficiently.
“Being able to better manage the thousands of enquiries we receive every year helps us to save more animals. It’s as simple as that.”
Enquiries sent through the RSPCA website are now automatically scanned, prioritised and sent through to the right people to deal with.
The time saved processing the inquiries means the 10-strong team working 24/7 on helping animals at risk can respond in just 21 minutes, compared with the previous average of two days.
Eptica’s software enabled the charity to launch its advice and pet fostering service, PetRetreat, which received 900 online applications in its first month.
The technology helped filter and distribute the applications, flagging where additional information was required so the team could go back to the potential fosterers speedily. This allowed the charity to process applications and place animals in new homes much quicker.
Eptica moved into its Brook Drive office in 2003 and the UK is now its biggest market outside of its native France.