Phil Barton, group commercial director, Neil Craig, IIC managing director, and CEO Alex Alway
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Dedication wins praise for staff
By Paul RobinsMarch 26, 2009
Reading-based insurance brokers Jelf Group has been recognised for its outstanding customer service standards.
The firm has won a two star commendation from Investors In Customers (IIC) following a survey of 12,000 clients and 1,100 staff.
Group commercial director Phil Barton said: “We are delighted with the conclusions from the IIC assessment – it is a testament to the hard work and dedication of each one of our employees.
“In today’s environment, client retention is paramount. This will only be achieved by constantly striving to understand our clients better.”
Neil Craig, managing director of IIC, said: “The Jelf Group proudly sits in the top 10 of IIC assessed companies, a considerable achievement given that their score represents the views of such a wide client base.”
Jelf, which has offices in Queen’s Road and Greyfriars Road, is now working towards achieving a three star status by 2011.
